Would you know if your customers were being ignored?

How many of you would be comfortable leaving your store unattended while you were out making deliveries? No one? Hmmm… interesting, because that’s pretty much the equivalent of what so many companies are doing right now.

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Fear of Social Media

I’ve been called all types of nasty names and accused of all sorts of malfeasance, of course, wrongfully so. Yet I continue to engage people on blogs, in forums and on social media sites who are being very critical of brands I represent. Is there something wrong with me or is there a method to this madness?

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